Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
You'll join a role that will support our executive office, providing essential support to our leadership team, and ensuring a smooth day-to-day of operations.
From managing office schedules and coordinating meetings to handling important correspondence and assisting with a variety of administrative tasks, you'll be at the heart of our organisation.
Are you a proactive, detail-orientated individual with excellent organisational skills and a love for delivering exceptional customer service?
To co-ordinate the scheduling of all void Council property inspections and repairs to ensure that works are planned and delivered in line with Council procedures and to monitor and report on the progress of works; reporting to the Team Leader and working closely with the Void Clerk of Works.
Operational Service Delivery
To liaise direct with team members, contractors, contractors and the Housing Team to co-ordinate the scheduling of repairs work within the Voids team.
To work closely with the Voids Manager, Void Clerk of Works and Contractors to ensure the delivery of an efficient and effective repairs services for void properties.
Our client is looking for someone who can work within month end deadlines, have a good attention to detail a good command of the English language both verbal and written and good command of Office 365.
You will be able to work on your own and as part of a team.
Key Responsibilities Include
Inputting and extraction of information from manual and computer based systems, updating of 3rd party electronic data systems, adhering to agreed processes and service level agreements, filing documents and updating internal systems.