We have an exciting opportunity available for 2nd line helpdesk/desktop support position.
Avanti Recruitment is seeking a 2nd Line service desktop support consultant to come in and help the team with bandwidth and day to day troubleshooting with ticketing requests.
Provide a professional customer-focused Helpdesk to stakeholders, using the FM software to receive and process email and telephone requests for FM support.
Deliver high-quality customer service and maintain high levels of customer satisfaction by providing FM support services to stakeholders across the Brent estate eg access control, car park administration and locker administration.
Process the timely production and removal of staff ID cards, in accordance with the council starters and leavers process.
To provide appropriate administrative support for meetings as and when required, including arranging venues, issuing invitations and agendas, collating reports, minute taking and distributing minutes as required
SUMMARY OF RESPONSIBILITIES AND DUTIES
To ensure correspondence including letters, email and telephone calls are dealt with appropriately including alerting the Manager to specific priorities and issues.