Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
London Fire Brigade, one of our largest public sector clients based in London are looking to recruit a 2nd line Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent).
The role is full time, Monday to Friday, 37 hours per week.
Full time office based, there is no hybrid work arrangement available due to the nature of the role involving supporting office based front line staff at LFB.
This role requires a committed individual who can contribute to enhancing service delivery standards within the digital domain of governmental operations.
Our client, an esteemed organisation in the Public Sector, is actively searching for Service Engineers (onsite) to support their dynamic team on a contract basis.
the 1st/2nd Line Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
General
Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a 1st/2nd Line Support Engineer on a contract basis based in their London office