In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given.
Our Client is looking for someone to join their busy service desk on a temporary basis for 1-3 months.
This is a temp - perm role working 37.5 hours per week.
Posted by Get Staffed Online Recruitment Limited • £23K/yr to £28K/yr
Our client is not just a workplace; they're a community that values and supports its team members.
Join them on a journey where your career takes centre stage.
They are looking for talented and competitive Administrative Assistants that thrive working in a fast-paced environment as part of a close-knit team in a high growth area of the business.
My client is seeking an experienced and dedicated Customer Support Administrator to join their close knit team.
The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers and will come from a business to business background.
As a key member if the team your responsibilities will include you will:
Posted by Exactitude Resourcing Limited • £24K/yr to £26K/yr
General
Job role: The Customer Service / Administrator will be liaising with customers both face to face and on the telephone and providing administrative support to the workshop and the parts department
Benefits: 20 days holiday, increasing with service, plus bank holidays, pension and staff discount
Additional job details
As Customer Service / Administrator you will be a key point of contact for customers.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base.
You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism.