We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
If you're a proactive team player looking for a role that challenges you to showcase your customer service experience with varied tasks, we want to hear from you!
Reporting to and taking day-to-day direction from the customer service team leader, this varied Customer Service Representative role involves managing customer support tasks and assisting the sales team to achieve quality objectives and business goals, including tracking and achieving the sales plan.
Turn your customer service experience into a career with the West Group - join us as a Customer Service Representative today!
Posted by Workshop Recruitment • £30K/yr to £40K/yr
Our client who are specialists in installations of large scale technical electrical products into their customers properties are looking for an office based Electrical Technical Desk Support Manager to join the team.
The purpose of the role is to make sure customers are supported with all their technical issues and queries in a professional and effective manner.
You may have worked within electrical or technical installations before and want to move away from your tools to an office based role or already work within a technical support role and looking for a challenge in a business s that can offer growth in the future,
Posted by Workshop Recruitment • £25K/yr to £28K/yr
You will be required to support with the movement of customer equipment when in office so must be physically fit and to move boxes in a safe manner
Our client, a specialist in bespoke products, has an exciting opportunity for a Project Support Administrator to join the existing team.
Working within the Project Delivery Team, you will support the Project Managers team in managing administrative tasks related to field projects, tracking projects and working with customer's support.