Would you like to be part of our client service supporting one of the biggest names in the tech industry?
Do you have great customer service and organisational skills?
Due to expansion, we have another fantastic opportunity for a Helpdesk Co-ordinator to join our team based at our Head Office in Tytherington, Macclesfield.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.