Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization?
Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues.
Do you want to expand your IT career within a join an new and exciting company.
A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
Job Responsibilities
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation.
Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support.
Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues.
General
I am looking for someone who is passionate about IT and eager to grow their expertise in Microsoft 365, Device Management (iPhones), Windows Desktop and Laptop Support, including Build and Deployment.
This role is a perfect match for individuals with 1-2 years of experience or those keen to embark on their IT support career, backed by a keen interest in IT and a desire to explore a career in IT.
You would be working on the IT Help Desk providing first line support across the whole organisation, which is made up of 17 trusts with various departments in multiple locations, including the UK and East Africa, and composed of over 100 staff.
Reports to: Head of IT
This is an exciting opportunity for someone passionate and motivated to work for an organisation that is driven by a strong sense of purpose, an enthusiasm for Philanthropy and the desire to make a lasting impact in society.