Are you an experienced IT Service Desk Analyst seeking a new challenge?
Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Service Desk Analyst for their IT shared service centre.
As an IT Service Desk Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis.
This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate.
Tech Stack
Office365suite including Exchange Teams and SharePoint.