Are you an experienced IT Service Desk Analyst seeking a new challenge?
Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Service Desk Analyst for their IT shared service centre.
As an IT Service Desk Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.