The Service Desk Advisor will also contribute to problem resolution to our customers.
An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.
Reporting to the office manager, you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions.
A leading IT services company is looking for a dedicated Customer Service Advisor to join their team.
The Customer Service Advisor will be a crucial part of the support team, ensuring customers receive prompt, effective resolutions to their technical queries and issues.
This role is an excellent opportunity for someone who is passionate about customer service and interested in IT, as it involves supporting clients through inbound calls, emails, and ticketing systems.
Posted by Service Service Employment Agency Limited • £24K/yr
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 e-commerce web shops daily, through telephone, email support and online chat support.
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?