Provide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities and IT enquiries across the College.
Responsible for being first point of contact for all customer telephone, email and walk up enquiries.
The primary purpose of this job role is to
Working as part of the College's IT Services Department to provide a professional comprehensive helpdesk and administration service to staff, students and guests of the College.
Posted by Hatty Blue Recruitment Ltd • £28K/yr to £32K/yr
We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately.
In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.
You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.
Are you an experienced Help Desk Administrator professional looking for an exciting role that offers flexibility and the opportunity to make a significant impact across a dynamic, international organisation?
Our client is seeking an Help Desk Administrator to manage IT systems across the UK and Europe, ensuring seamless operations and driving innovative IT solutions.
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.
The core hours are Monday - Friday, 9am-5.30pm.
Based in West Lothian, salary negotiable depending on experience.
As an Administrator, you will be responsible for performing various administrative tasks, such as answering phone calls and emails, managing office supplies and equipment, booking meetings and travel arrangements, preparing reports and documents, and maintaining records and databases.
You will also be the first point of contact for our clients and visitors, and provide them with excellent customer service.
Administrator Responsibilities
Answering phone calls and emails, and directing them to the appropriate staff members.
As an Administrator, you will be responsible for performing various administrative tasks, such as answering phone calls and emails, managing office supplies and equipment, booking meetings and travel arrangements, preparing reports and documents, and maintaining records and databases.
You will also be the first point of contact for our clients and visitors, and provide them with excellent customer service.
Administrator Responsibilities
Answering phone calls and emails, and directing them to the appropriate staff members.
The successful candidate will be responsible for providing a high standard of customer service, customers and colleagues as well as maintaining the day-to-day running of the site from an Administration perspective.
This role will be initially a temp position, there is potential for the role to be extended beyond this.
Search Consultancy are currently working in partnership with a local company, based in Inverness.