Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
You will support the management of effective delivery of the clients' major repairs programme and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.
You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.
Service Care Solutions are working with a reputable non profit provider who deliver crucial support with Nurses & Recovery Practitioners to individuals that are suffering with drug and alcohol addiction, starting in the late 70's originally offering accommodation solutions to recently released prisoners they are now recognised as a nationwide provider that help thousands of service users with substance misuse issues on a daily basis within the community, what they hope to achieve in the future is to continue to make a positive difference in people's lives.
The Ideal Recovery Practitioner
Our client would expect a Recovery Practitioner to have the ability to hit the ground running with minimal support, back grounded heavily within substance misuse to help services users achieve their recovery goals through one to ones.
Organisational Values
Believing In People, Being Open, Being Compassionate, Being Bold and Making a Difference.
I am currently recruiting for a Customer Service Officer on behalf a client based in Epsom.
You must have a strong commitment to customer service, as you will be focused on supporting the needs of residents, ensuring that services are delivered on time and in accordance with agreed standards.
You will need outstanding customer service skills, along with excellent IT capabilities.
Delivery Driver role in the Redhill area for 3/4 months on Fridays only, driving the company 3.5 tonne vehicle, standard full driving licence required.