As they continue to expand, they are seeking a dynamic Head of Customer Services to lead their customer service operations, ensuring their clients receive exceptional service and support.
Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe.
With a commitment to quality, innovation, and customer satisfaction, our client caters to a diverse range of B2B clients, from small retailers to large national accounts.
Posted by NonStop Consulting Ltd • £75K/yr to £88K/yr
NonStop Care are working with a well established local authority, based in the South East of England, who are looking for a Head of Service for their Looked After, Leaving Care & Youth Offending Service!
Shortlisting is due to commence very soon, so get your applications in ASAP to be one of the first across for shortlisting!
This local authority are offering extremely flexible ways of working, with the ability to work from home & completely manage your own diary, allowing you to the opportunity to create a fantastic work life balance!
Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
Posted by Victoria Mutual Finance • £23K/yr to £27K/yr
Liaise with all relevant Head Office departments regarding customer requests, queries and issues as the need arises.
Promptly receive all requests, queries, inquiries submitted by customers and members and forward to Head Office for processing ensuring all required documentation are in line with policy and procedures.
Receive customers and members (walk-in or telephone) promptly
Responsible for the operations of the Cleaning Team and Catering Team and all soft services, delivering excellent Customer Service by ensuring all requests from users within the ELFT are executed in a timely, accurate and professional manner all within the agreed service level requirements.
About The Role
Being data driven to better identify operational failures.
We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland.
Hours per week: Variable Shift Rota - 09:00 - 18:00 - 40 hours per week
A fantastic opportunity has arisen for a Customer Service Administrator to join my clients Service and Maintenance Team.
As part of the Service and Maintenance Team, you will be responsible for making sure the equipment on loan to service users is kept well maintained and functions accordingly by booking in maintenance visits.
The role is very rewarding with an opportunity to become a permanent member of the team after 3 months.