Our client is on the lookout for a dynamic and dedicated Head of Customer Service to join their team in Milton Keynes.
This role offers an exciting opportunity to be at the forefront of customer service operations, leading with energy and commitment.
The candidate will have the chance to shape the leadership creating meaningful relationships with both clients and team members from service agents to C-suite.
The role for Head of Service for MASH will be to oversee the development of this extremely busy service and drive performance to achieve the actions raised by Ofsted.
Opus People Solutions on behalf of Peterborough City Council have an exciting opportunity for a Head of Service for MASH Team.
This role will be office based at Sand Martin House ( , Bittern Way, Peterborough Peterborough PE2 8TY) and will be full time.
The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount.
The role must work closely with other department heads and sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements.
The Head of Mechanical Services will be responsible for overseeing and leading all aspects of the mechanical services department.
Our client, a well-known and market-leading building services company, is currently recruiting for a Head of Mechanical Services to join the business to head the Mechanical Projects team.
Responsibilities for the Head of Mechanical Services
Your role will encompass strategic planning, team management, project execution, and ensuring the highest standards of quality and efficiency in delivering mechanical services.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.