As they continue to expand, they are seeking a dynamic Head of Customer Services to lead their customer service operations, ensuring their clients receive exceptional service and support.
Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe.
With a commitment to quality, innovation, and customer satisfaction, our client caters to a diverse range of B2B clients, from small retailers to large national accounts.
Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
Positive Employment is currently recruiting for a Head Of Service (Mental Health and Locality Services) for our client a local government organisation based in Bristol.
The successful candidate will ensure the effective and efficient delivery of all aspects of adult social care services in a complex and demanding legal and social environment.
Delivering a breadth of support to older and disabled people, people with mental ill health, dementia and their carers.
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
Within this role you shall be responsible for overseeing the service department within the depot, providing support and assistance with the aid of the Workshop Controller.
We have an exciting opportunity which has arisen for a Service Manager to join our Large dealer group.
Our client is a high-performing non-for-profit organisation, with a CQC overall rating of Good or Outstanding across all their supported living, residential and outreach services in London, South, Southeast, West Midlands and the East of England.
We are seeking a Head Concierge, working within some of the most luxurious residential buildings in Manchester.
Are you passionate about providing exceptional service and looking to advance your career?
With an expanding portfolio and multiple new buildings opening each year, this is a prime opportunity for those interested in progressing their career.
Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
General
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.