The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The successful candidate will respond to IT support requests in accordance with the helpdesk procedures and priorities.
This role requires someone who has come from a similar position, with extensive knowledge of IT operations and are able to oversee maintenance IT infrastructure.
We have a super opportunity for an IT Technician, set in lovely ground in the heart of Surrey.
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
Our client, an organisation in the IT industry, is currently seeking a skilled IT Infrastructure Support Engineer to join their team.
This includes working alongside the IT team to deliver a quality 24/7 service to both internal users and nominated customers.
As an IT Infrastructure Support Engineer, you will be responsible for providing hands-on technical support and management of the internal corporate and customer managed IT infrastructure.
This is a super opportunity for an IT Manager with experience to join market leaders in their field, and work within a professional and thriving organisation.
They have a great reputation for offering an excellent service and the customer experience is key to their success.
The working environment is friendly and welcoming and they strive to offer a great work experience.
Our Client is a growing top 50 accountancy practice who provide expert solutions for entrepreneurial businesses and private individuals in Central and Southern England.
They invest in their teams of high-quality specialists who work with the best-in-breed technology to create value for their clients which exceeds expectation.
Their culture is very important to them and is based on our company values of expert, respectful, innovative and collaborative.