Posted by BRELLIS RECRUITMENT LIMITED • £60K/yr to £75K/yr
The recent launch of a cutting-edge AI-powered CRM tool signifies a new chapter in their mission to bolster business growth and the business now requires a seasoned leader head-up and drive forward our customer service and support operations.
We are working with a leading membership organisation, supporting businesses owners across the UK and abroad.
Providing training, personal support, coaching, events, and networking to over 50,000 customers over the last 15 years.
Posted by Page Personnel Secretarial & Business Support • £55K/yr to £60K/yr
The Head of Customer Service will deliver exceptional customer experiences, transform service strategies and lead a dedicated customer service team within the industrial / manufacturing sector.
The role is based in Lancashire and requires an individual with leadership skills and a passion for service excellence.
The company is a renowned entity within the industrial / manufacturing industry.
Posted by Page Personnel Secretarial & Business Support • £75K/yr to £80K/yr
As the Head of Customer Operations, you will play a pivotal role in shaping and growing the company's customer-focused functions.
You will be instrumental in establishing strategies, developing talent, and implementing best practices across the function to ensure regulatory compliance, operational efficiency, and outstanding customer satisfaction.
This fast-growing, capital-backed financial services company is at an exciting stage of development, with ambitious plans to enhance and expand its operations.
The Head of Customer Support is for a leading MSP and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving MSP professional environment.
This role is 4 days PW in the office and 1 from home
Package is negotiable based on experience (package between 70 and 85k, based on deliverables) bens
To support this and future expansion they now seek an experienced Head of Customer Support.
The role will be accountable for the leadership of the Customer Support function with a focus on the planning and implementation of a strategy to enhance and build on existing services; and team development.
Our client is an established SaaS business, the market leader in its sector, with exciting growth plans.
As the Head of Customer Contact - Repairs, you'll be responsible for the efficient and effective running of the contact centre and linked communication channels ensuring KPIs are achieved, and excellent levels of customer service are delivered.
Adecco's specialist Property Services Division are proud to have been commissioned to partner with a National Housing Association to assist them in recruiting a permanent Head of Repairs Contact Centre to be based from their offices in Peterborough.
Regularly reviewing performance and service delivery, you'll ensure the service remains fit for purpose and provides value for money.
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.