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This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team. Client Details The organisation is a reputable and multiple-award winning entity in the Financial Services industry, with a sizeable global workforce. Operating across various locations nationally this role will be focused on the northwest based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an escalation point for 2nd line application tickets and provide support and training materials for applications. There is also the opportunity to travel to various sites around the Northwest including Preston, Manchester, Lancaster, Liverpool and Nottingham serving as a number 1 point of contact for IT across the northwest. Oversee IT risk assessments and ensure compliance with industry standards. Assist in the creation of a service improvement plan and regularly create documentation on process updates. Provide technical leadership and guidance to users in a professional manner. The ability to create strong relationships with all internal and external members of staff. Profile A successful IT Service Lead should have: Relevant experience and/or IT qualifications (CompTIA, ITIL etc). Proven years of experience in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with root cause analysis mindset. Exceptional communication skills, both written and verbal. Job Offer An attractive salary package around £40,000 - 45,000 per annum. Opportunity to work in a diverse, inclusive and vibrant team environment. Comprehensive benefits package, including holiday leave and other perks. Opportunity to grow and develop your career within the Financial Services industry. Flexible working options, promoting work-life balance. This role will be 4 days onsite, with travel to other office required (expenses paid.) We encourage all equip candidates who are eager to accept new challenges and grow professionally to apply for the IT Service Lead role in Preston.
Chief Operating Officer - Engineering/Supply Chain/International I'm supporting a global manufacturing business as they progress through a period of expansion. Supporting the CEO, this COO role is new to the organisation and will be responsible for the operational strategy of the business, supporting revenue and overarching business growth. Managing a global team, you will be responsible for Manufacturing, Supply Chain, Engineering & Design and Quality (6 VPs/Directors in total). Strong commercial experience of managing these functions, globally, in an industrial, mechanical or electrical engineering environment, will be essential. The business is continuously striving to innovate, and the support and knowledge of new product development and implementation will be a key part of this role. You will have strong experience of driving business growth, with solid exposure to structure change and new operating model creation being important. Evidence of scaling a business from c£40m to £100m would ensure that you stood out. This is a key hire, for an ambitious business, and so the individual will need to embody the culture and values of the business. Global travel will be expected across APAC and Americas. The office is based in an ideal location from the motorway network. This will be an office based role and require someone based in the North West of the UK. The salary will be £140-165k on a base, plus bonus and wider incentives. Altech Group are acting as an employment agency.
I am working closely with one of my clients who are now seeking an IT Network Engineer. Are you.. Looking to take full control over the IT function within a business? Be solely responsible for network and IT assets? Want to make a difference to how a business runs? Be part of change and growth within a business? Then this could be for you! Responsibilities include: Accountable for resolution of IT issues by carrying out problem analysis Implement temporary or permanent fixes with the aim of restoring service as soon as possible Diagnosis and resolution of software and hardware incidents Install and configure new IT equipment Assist all users with any logged IT related incidents Create, maintain and publish relevant support documentation in order to assist in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues Provide support in the development of local and corporate IT projects Management of local subcontractors as and when required Support the setting of an annual IT budget Monitor expenditure on an ongoing basis to ensure spend is within budget levels. Desired experience and qualifications: Strong IT skills and proficient in using Windows, and all Microsoft packages including Word, Excel and Outlook Have strong communication skills, including verbal and written Be capable working efficiently and keeping to deadlines while maintaining accuracy and attention to detail Confident that you can carry out most aspects of IT including Hardware and Software Must have worked in IT for at least 3 years.