Our client, an innovative, groundbreaking live music entertainment company, is seeking a highly driven Head of Loyalty to advance the company's customer loyalty strategy.
Key responsibilities will include
Serving as the lead for loyalty programme and loyalty-based marketing plans, working with the marketing team.
Taking responsibility for the long-term strategy and strategic development of the loyalty programme and delivering on budget.
Dr Martens is seeking a visionary and strategic Head of Customer to lead the development and implementation of our 360-degree view of the customer.
This pivotal role will drive the integration of consumer data, oversee personalised customer journeys, and ensure the organisation realises significant commercial value from our customer-centric initiatives.
As a dynamic and innovative global company specializing in the design of consumer products, we are committed to delivering high-quality products and services to our customers while continuously driving growth and expansion in diverse markets.
Key Responsibilities
Build and Manage Sales Team: Recruit, train, and lead a high-performing sales team comprising employees, agents, and distributors.
Develop and Execute Global Retail & Wholesale Strategy: Lead the development and execution of a comprehensive retail and wholesale strategy with a strong focus on EMEA and APEC regions to drive market penetration and revenue growth.
In this role you will focus on all aspects of customer service delivery for both the clients we partner with, and the drivers using our EV charging points.
We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
Department Leadership: Taking ownership and developing the Tour Merchandise department, driving growth and innovation.
General
As Head of Touring, you will be responsible for managing all aspects of international tour merchandise sales for artist-branded products.
Handle Recruitment are excited to be working with an incredible music merchandise company, providing artist-branded products to various sales and distribution channels globally, including eCommerce, production and touring.
Basic Salary Up to £65,000 plus excellent benefits 25 days holiday, stakeholder pension scheme, life assurance scheme, season ticket loan, eye care vouchers, cyclescheme and a benefits platform Perkbox
Professional Membership Body; London Hybrid Working
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.