As they continue to expand, they are seeking a dynamic Head of Customer Services to lead their customer service operations, ensuring their clients receive exceptional service and support.
Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe.
With a commitment to quality, innovation, and customer satisfaction, our client caters to a diverse range of B2B clients, from small retailers to large national accounts.
Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
Posted by Lucy Walker Recruitment Ltd • £30K/yr to £65K/yr
Are you an inspirational leader, a self-starter with a proven track record of managing a successful Account Management team to achieve maximum potential?
We are partnering with a leading global company in the Health and Personal Care industry, specialising in the innovation and manufacturing of sustainable products for the Retail market.
This is a unique opportunity to lead a high-performing team, with a focus on 'evolution' not 'revolution'.