The Head of Customer Support is for a leading MSP and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving MSP professional environment.
This role is 4 days PW in the office and 1 from home
Package is negotiable based on experience (package between 70 and 85k, based on deliverables) bens
Posted by Page Personnel Secretarial & Business Support • £55K/yr to £60K/yr
The Head of Customer Service will deliver exceptional customer experiences, transform service strategies and lead a dedicated customer service team within the industrial / manufacturing sector.
The role is based in Lancashire and requires an individual with leadership skills and a passion for service excellence.
The company is a renowned entity within the industrial / manufacturing industry.
Are you an experienced senior leader from a Contact Centre environment, on the lookout for a new role?
This position is based in Peterborough with hybrid working available, plus flexible start/finish times, and offers a brilliant foundation for you to continue developing best-in-class customer service delivery.
Ideally you will have experience working in a housing / property / facilities management environment dealing with incoming calls for repairs / maintenance.
To support this and future expansion they now seek an experienced Head of Customer Support.
The role will be accountable for the leadership of the Customer Support function with a focus on the planning and implementation of a strategy to enhance and build on existing services; and team development.
Our client is an established SaaS business, the market leader in its sector, with exciting growth plans.
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
Looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.
On behalf of our client, we are looking to employ a highly driven Client Services Administrator to join a team at an exciting time of growth and development.
You will play a significant role in the organisation's development and in turn will have the opportunity for career development and on-going learning.