As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Team Leader for their client on a remote work from home basis
Roles & Responsibilities
Lead, support and develop a team of Customer Service Advisors.
Posted by Hays Specialist Recruitment Limited • £15.72/hr
Working within the Customer services team you will be supporting the team to answer incoming telephone calls and emails which could be about matters such as: changing/amending direct debits/updating tenant information/ logging repair requests and creating work orders, taking payments.
Working for a local charity providing vital support to the operations and customer services team.
You will also help support the team with various administration tasks which will include, managing 3 inboxes, downloading the out of hours report in the morning and actioning any follow up required, supporting benefits and universal credit portals, liaising with surveyors for inspection orders, creating purchase order numbers, updating housing management systems, and any other administration tasks to fully support the team.
This is a busy role where Customer Service plays a pivotal role to maintain high customer satisfaction levels.
If you can put customers first, problem solve and resolve issues quickly and efficiently, coupled with being a skilled communicator with high standards and a proactive approach, we would love to hear from you.
Our client, a well-established organisation is seeking a Customer Service Executive to join their thriving team.
Reed Business Support in Cambridge are excited to be working with one of Cambridge's most prestigious college's who are seeking a Head of Accommodation and Housekeeping to lead and manage their college's accommodation and housekeeping services.
The successful candidate will be responsible for meeting legal, environmental and health and safety obligations and developing long-term sustainable strategies for accommodation quality and provision.
This pivotal role ensures the college is presented at its very best, creating a welcoming, clean and well-kept environment for all members of the college community and visitors.