The Head of Customer Support is for a leading MSP and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving MSP professional environment.
This role is 4 days PW in the office and 1 from home
Package is negotiable based on experience (package between 70 and 85k, based on deliverables) bens
Posted by Page Personnel Secretarial & Business Support • £55K/yr to £60K/yr
The Head of Customer Service will deliver exceptional customer experiences, transform service strategies and lead a dedicated customer service team within the industrial / manufacturing sector.
The role is based in Lancashire and requires an individual with leadership skills and a passion for service excellence.
The company is a renowned entity within the industrial / manufacturing industry.
Are you an experienced senior leader from a Contact Centre environment, on the lookout for a new role?
Ideally you will have experience working in a housing / property / facilities management environment dealing with incoming calls for repairs / maintenance.
This position is based in Peterborough with hybrid working available, plus flexible start/finish times, and offers a brilliant foundation for you to continue developing best-in-class customer service delivery.
To support this and future expansion they now seek an experienced Head of Customer Support.
The role will be accountable for the leadership of the Customer Support function with a focus on the planning and implementation of a strategy to enhance and build on existing services; and team development.
Our client is an established SaaS business, the market leader in its sector, with exciting growth plans.
As the Head of Customer Contact - Repairs, you'll be responsible for the efficient and effective running of the contact centre and linked communication channels ensuring KPIs are achieved, and excellent levels of customer service are delivered.
Adecco's specialist Property Services Division are proud to have been commissioned to partner with a National Housing Association to assist them in recruiting a permanent Head of Repairs Contact Centre to be based from their offices in Peterborough.
Regularly reviewing performance and service delivery, you'll ensure the service remains fit for purpose and provides value for money.
Are you a Customer Service Advisor looking to join a pioneering healthcare logistics company in a purposeful role?
You'll be working 37.5 hrs a week, Monday to Friday and will be paid £25,750 pro rata, FTC June 2025 at our site in Haydock and client site in Runcorn.