As they continue to expand, they are seeking a dynamic Head of Customer Services to lead their customer service operations, ensuring their clients receive exceptional service and support.
Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe.
With a commitment to quality, innovation, and customer satisfaction, our client caters to a diverse range of B2B clients, from small retailers to large national accounts.
The Head of Customer Support is for a leading MSP and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving MSP professional environment.
This role is 4 days PW in the office and 1 from home
Package is negotiable based on experience (package between 70 and 85k, based on deliverables) bens
Are you an experienced senior leader from a Contact Centre environment, on the lookout for a new role?
Ideally you will have experience working in a housing / property / facilities management environment dealing with incoming calls for repairs / maintenance.
This position is based in Peterborough with hybrid working available, plus flexible start/finish times, and offers a brilliant foundation for you to continue developing best-in-class customer service delivery.
To support this and future expansion they now seek an experienced Head of Customer Support.
The role will be accountable for the leadership of the Customer Support function with a focus on the planning and implementation of a strategy to enhance and build on existing services; and team development.
Our client is an established SaaS business, the market leader in its sector, with exciting growth plans.