Pogust Goodhead is a unique partnership between British and American lawyers, with particular expertise in group litigation.
The firm is currently managing some of the largest claims in English legal history including claims arising from the collapse of the Fundo Dam, which is the largest environmental disaster in Brazil's history.
The firm is also at the cutting-edge of group consumer claims, representing hundreds of thousands of affected clients throughout Europe and across the globe.
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
We are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.
Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis.
Getinge is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences.
We employ more than 10,000 people, and have operations in more than 40 countries.