Pogust Goodhead is a unique partnership between British and American lawyers, with particular expertise in group litigation. The firm is currently managing some of the largest claims in English legal history including claims arising from the collapse of the Fundão Dam, which is the largest environmental disaster in Brazil's history. The firm is also at the cutting-edge of group consumer claims, representing hundreds of thousands of affected clients throughout Europe and across the globe. You may have seen our MyDieselClaim.com television adverts which have led to over 1.3m+ people wishing to bring claims against car manufacturers regarding their alleged NOx emissions cheating.
Why is this role crucial for Pogust Goodhead?
Pogust Goodhead are undertaking a 6-month project focused on client service across our NOx emissions litigations. This is an excellent opportunity to start your Paralegal career in an entry-level position. Under this project, we seek to ensure that as many clients as possible have the opportunity to join our cases. You'll be part of a team of Client Service Agents and the first point of contact with potential new clients. It's therefore important that you are comfortable working on the telephone and strive to provide an excellent customer service experience. You'll be welcoming new clients to the Firm and assisting with new client due diligence processes.
If the project is successful, we may consider extending it, and therefore we would look to offer full-time positions. As this role is continually tracked against performance, we are able to offer bonuses to staff who perform well.
The day-to-day would focus on calling and emailing clients in order to provide them with help, answer queries, obtain further information and populate their files in our Case Management System. As this role will involve speaking to hundreds of clients, excellent communication and organisational skills are essential attributes of this role. This role also requires a highly motivated character who is keen to work in a fast paced and dynamic environment. Law degrees or experience in legal environments is beneficial but not essential, and we are open to a wide range of experience and backgrounds.
Requirements
Role & responsibilities and core competencies
- Ad hoc duties commensurate with your role are also included in the below
As a Client Service Paralegal, your tasks will include:
- To fulfil front-line client contact, focusing on outbound calls, emails and other channels of communication.
- To work collaboratively within your team and aim to ensure that all KPIs and targets are met and that service standards are maintained.
- To be part of and help to create a highly motivated culture of continuous improvement within the team.
- To champion our core values and always demonstrate a committed and positive attitude towards change and our clients.
What you'll bring to POGUST GOODHEAD:
Essential
- Exceptional written and oral communication skills.
- Excellent word processing and IT skills, including knowledge of a range of software packages.
- The ability to work under pressure.
- Good organisational and time management skills.
- The ability to research, digest, analyse and present material clearly and concisely.
- Excellent interpersonal skills.
- The ability to take initiative.
- Honesty and reliability.
- Attention to detail.
- Discretion and an understanding of confidentiality issues.
- Proficiency in the English language.
Desirable
- Degree in law, business, or finance.
- Experience working in the legal industry.
- Language Skills; Portuguese, German and/or Dutch.
- Other languages.
Benefits
Pogust Goodhead employee commitment
At Pogust Goodhead we believe in championing personal growth and achievements, but first and foremost, we are also a team, and a team is strongest when everyone feels that they are supported and valued as individuals.
We know that our team are the heart of Pogust Goodhead and that is why we make the following commitment to all our people:
- To be a meritocracy with a fair and transparent pay review process
- To offer opportunities for internal promotion
- To provide everyone with a fair and structured performance review process
- To provide a learning environment that supports its employees in becoming experts in their roles
- To give all Pogust Goodhead's people opportunities to influence and improve how we work
- Our commitment to building an inclusive workplace
Pogust Goodhead is an equal opportunities employer who believes passionately that our team should represent the diversity of the clients that we support. We are committed to providing a place of work that provides fair and equal career growth and learning opportunities to all its employees. We do not tolerate discrimination of any kind within our company and we celebrate creating a culture offering opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio-economic background, disability, or religious beliefs.