The role of File Handler will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.
Working in the litigated motor team, the File Handler will manage a portfolio of litigated small claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor.
My client is seeking handlers with a good level of insurance and technical knowledge to work closely with a team of executives.
I am currently recruiting for experienced account handlers to work within a fast growing and expanding team for a large organisation of independent brokers.
A well respected and growing Insurance Broker is looking for another Account Handler to join its busy Healthcare & Protection team.
This is a role that can be performed working from home on a hybrid basis including working from their office.
Working closely with the Director you will provide support to assist their Commercial and Corporate Clients with their Healthcare and Protection Insurance needs.
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop to gain essential product knowledge.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information