Role: File Handler- RTA Small Claims Track
Location: Leeds
Contract: Permanent, Full Time
SUMMARY
Working in the litigated motor team, the File Handler will manage a portfolio of litigated small claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor.
The role of File Handler will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.
The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full-litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor. Also suitable for someone with prior RTA litigation experience wanting a progressive firm where you can build your career
KEY ACCOUNTABILITIES
- Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.
- Delivery of agreed performance targets and quality standards
- Analysis of the available evidence to create an initial case strategy on liability and quantum.
- Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
- Proofing witnesses, assessing their evidence and drafting statements.
- Drafting of Court document and complying with all Court deadlines are met.
- Instructing, briefing and liaising with Counsel.
- Guiding the Defendant through the litigation process where required and setting expectations.
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Delegation of tasks where available and appropriate to other members of the team
- Dealing with correspondence and telephone calls within strict service level agreements,
- Updating reports upon receipt of evidence as required.
- Adhering to Client Guidelines - delivering up to date and accurate information about progress when requested
ESSENTIAL SKILLS AND ATTRIBUTES
- Established experience in law through further education or experience
- RTA file handling experience within a law practice or Insurer
- Good understanding of the high way code and basic road traffic act principles
- Ability to plan and prioritise workloads and effective in a process driven environment.
- Drive to achieve to take development opportunities when they arise with a positive attitude.
- Excellent writing, listening and verbal communication skills
- Ability to follow instruction with attention to detail
- Ability to recognise when sensitivity and tact are required
- Effectively work within a team
- Basic knowledge of the Court Practice Rules
Location
The role is based from our Leeds office, we offer hybrid working which is a minimum of 1 day per week in the office with the rest of the team.
WHAT YOU CAN EXPECT FROM US:
- A competency framework which guides you through aspects of your work. Once completed you are signed off to work on tasks on your own and aid your further progression
- A supportive environment where you will be offered guidance and advice from a technical director and your team leader to ensure professional progression and personal / operational support
- You will find that your colleagues are down-to-earth and make for good team mates
- A sharing environment of knowledge and expertise
SALARY & BENEFITS:
- Salary discussed upon application
- 35 hours per week Monday - Friday, 25 days annual leave plus bank holidays and the option to buy additional holidays. Annual leave rises to 26 days after 5 years' service and 27 days after 10 years' service
- Healthcare Cash Plan
- Plus, Death in Service - after 1 year, Employer Pension Contribution, Cycle to work scheme, Tech scheme, Season ticket loan, Car parking scheme, Gym flex, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide
Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
ü We are connected
ü We are dynamic
ü We are innovative
ü We succeed together
We'd like to take this opportunity to thank you for interest in this position and in our organisation and look forward to your application.