Provide leadership and direction to the Group RCA Team, continuing to develop the RCA programme / structure whilst horizon scanning on upcoming key regulatory change and expectations.
General
Ensuring that the framework and processes are in place to conduct effective root cause analysis to identify trends and common themes, escalating concerns and ensure corrective action plans are established and delivered in support of increasing on the spot resolution, reducing complaint volumes, upheld and FoS referrals / overturned decisions.
The key purpose of this role is to lead the First Line Root Cause Analysis initially focusing on Complaints with the aim to develop the role and extend coverage to QA, Control Testing and Outcomes Based Testing.
Preparing New Business enquiries prior to submission to underwriters.
Reviewing completed quotation requests and providing feedback to brokers and underwriters as necessary.
The Role
You will be required to provide underwriting support and administration as required along with providing agreed levels of customer service to brokers and colleagues and develop a broad understanding of commercial underwriting skills.
As our Head of Underwriting you will play a crucial role in setting the Underwriting Strategy for the company, you will lead and develop the Underwriting Team to ensure the very highest standards.
We are working with a very successful award winning and Independently owned Managing General Agent.
They have a strong reputation for Professionalism, Service and Innovation which has led to significant growth within the business and a need to expand the existing team.
Our trusted partner, a financial services corporation that is currently embarking on a digital transformation campaign is recruiting a Lead Product Owner who has demonstrable product experience in one or all of the following products -
Payments, accounts, financial crime prevention, and savings.