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Role: Homelessness Officer Location: WF1 1DF (OFFICE BASED) Rate: £18.03 PER HOUR (APPROX £34,700.00 per annum) Umbrella Role Purpose- To undertake homeless assessment casework and associated functions to enable the Council to meet its statutory responsibilities Key Responsibilities- To work as part of a duty team to ensure that all homeless people and potentially homeless people have had their circumstances fully assessed. To explain to service users the process of making a homeless application, the reasons why detailed enquiries will be undertaken and possible outcomes and implications of such an assessment. To inform service users on how an outcome affects the way we can help them. This will involve managing difficult and challenging situations in a professional and safe way. To inform and explain to service users where appropriate to do so, any rights of occupancy that they have and how their decisions relating to occupying/giving up such accommodation may affect their current and future homeless applications. To interview homeless applicants and gather relevant information regarding their homelessness and to obtain permission from the applicant to make enquiries with third parties where it is necessary to do so. To make relevant third party enquiries and obtain information to help establish eligibility, homelessness, priority need, intentionality and local connection. This could involve a variety of enquiries to private individuals, landlords, lenders, statutory and voluntary organisations. To complete assessment forms accurately and legibly and update case notes to a standard which are capable of being be used in homeless decision making and potentially court challenge. To provide service users with a full appraisal of their situation and to encourage them to consider all options available to them to obtain new accommodation or prevent losing their existing accommodation. To prevent or delay homelessness by negotiating with existing and potential housing providers to allow the applicant to return to or move to accommodation. To manage a case load of homeless applications, ensuring that appropriate work is undertaken, recorded and passed to a manager for a case review or to undertake a decision within the timescales set. To set up cases on the in-house case management system and update the systems in an accurate and timely manner. To respond to applicants queries and keep service users up to date regarding the progress of their application. To advise and explain to the applicant the outcome of decisions made and how this affects how we can help them. This may involve managing difficult and challenging situations in a professional and safe way. To signpost service users to other statutory, non-statutory and voluntary agencies that could offer assistance. To recognise and highlight any concerns about service users to your manager or appropriate person in respect of safeguarding, fraud and risk and where risk identified undertake risk assessments of service users, managing risk in accordance with policies and procedures and sharing information relating to risk with colleagues as appropriate. Responsible for undertaking dynamic risk assessments of service users, managing risk safely in accordance with risk management plans, policies and procedures and sharing information relating to risk with colleagues as appropriate. Promote a housing options approach, working with service users to educate them about all options and the pros and cons of each, empowering them to make their own informed decisions about their future housing. To signpost service users to other statutory, non-statutory and voluntary agencies that could offer assistance. We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Casey Adams on or via email
About usAt DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.We are growing our Civil Litigation team and as such are looking to recruit Senior Contract Litigator with the right competencies and positive approach, to join our Bristol or Leeds based teams, on a full time and permanent basis.The roleYou will report to Contracts Team Leader, and will gain exposure to an exciting and varied caseload to include consumer contracts, professional negligence, and inheritance matters.There is also potential for supervising some of our more junior staff as well as leading on multi-track files.What you will be doingYou will provide accurate and clear legal advice, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients.Take all reasonable steps to settle claims and recover costs.Record time spent accurately and maintain accurate system records.Identify learning & development needs and opportunities for self and wider team progression.Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives, you will be supported in generating new ideas with all ideas welcomed and encouraged.What we are looking for Minimum 5 years' PQE in this field Experience of dealing with Professional Negligence or Inheritance claims is desirable Experience of collaborating within a high performing team Location: Bristol (BS1 6JX) or Leeds (LS1 4AZ)Home Working: Hybrid model (2 days from the office, 3 days from home)Working hours: 35 hour per week (Monday - Friday)Ways of WorkingHere at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.BenefitsWe recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:9% Private PensionUp to 10% Annual performance base bonus50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.Generous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus many moreLife at Direct Line GroupDirect Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.#LI-PK1 #Hybrid