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Job Title: Motor Claims Customer Service Advisor Target Start Date: Monday 29th July 2024 Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experience Location: Bournemouth Join our latest onboarding group and start your new career. Motor Claims Customer Service Advisor: Due to growth we are excited to be expanding our dynamic First Notification Loss Team into our Bournemouth office! As a crucial part of our team, you'll be the friendly voice our customer relies on. No prior insurance experience needed - just bring your enthusiasm to learn. Salary £24,100 increasing to £25,600 within18 months (or sooner, depending on how quickly you build your skills and knowledge) through our pay progression scheme. Enjoy a balanced work-life schedule with our 37.5-hour week, where shifts are scheduled in advance so you can plan around your personal schedule. Working within our core hours of 8am to 9pm, Monday to Friday, and 9am to 5pm Saturday and Sunday. Plus, unlock the opportunity for additional flexibility, like a four-day workweek, upon completion of your probationary period. Part time opportunities are also available. The main responsibilities of the Motor Claims Customer Service Advisor role are: Confidently guide customers through the policy cover they have taken out making sure they can utilise their Policy benefits in full. Create a stress-free experience for our customers by speaking their language and resolving their concerns. Assist with the creation of new claims making sure we understand their needs. Handle enquires from our Brokers and Partners to make sure there's always progress after each interaction. Ensure claims are processed correctly (don't worry - we'll provide comprehensive training). Control claims expenditure, finding cost effective solutions to meet our customers needs. Skilfully manage challenging calls with professionalism and efficiency. Provide outstanding customer service, putting our customers at the forefront of everything we do. Identify potential fraud indicators and use questioning techniques to make informed decisions. Handle calls with consistently high standards The knowledge, skills and experience needed for the Motor Claims Customer Service Advisor role are: Prior experience in customer service roles is beneficial but not essential - we value attitude and potential over experience. A genuine passion for delivering standout customer experiences. Resilience to tackle tough situations head on while maintaining a positive attitude. Adaptive communication skills, both verbal and written, with a knack for simplifying complex ideas. A hunger for learning in a fast paced environment. Team player mentality - you thrive when collaborating with others towards shared objectives. A can-do attitude and commitment to creating and welcoming inclusive team environment. Here are some of the benefits you can enjoy within the Motor Claims Customer Service Advisor role based in Bournemouth At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone. Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.
Your Company: A highly successful, market leading financial services business has approached the team at NET Recruit to assist them on their search for a Senior Life Underwriter to join their team, working in a remote capacity. This company have built decades of success and high levels of customer satisfaction and can now proudly say they are a top choice for customers in their field, offering a vast range of insurance and financial services to their clientele. This position will sit within their Underwriting team who are established and highly successful in what they do. The job holder will be able to work within the team, as well as working autonomously. As an insurance business, this role is valuable in the day-to-day operations of the team, allowing the business to continue offering its high levels of customer satisfaction and vast service offerings. This is a senior position, for a professional who is already established in what they do and who possess specific critical illness experience. There will be the occasional need for travel to Exeter for training and so any remote applicants must be happy with this. Also, the business has requested that all applicants have existing right to work in the UK already. Role and Responsibilities While in this position your duties may include but are not limited to: Assessing and determining the outcome (acceptance or decline) for various applications covering critical illness, disability and life insurance When it is needed, liaising with customers in order to obtain further information to process their applications Ensuring that all work complies with both regulatory and statutory standards, alongside business guidelines Proactively keeping updated with the most recent developments regarding underwriting as well as advancements in medical/financial insurance When needed, reviewing the processes and procedures used and recommend solutions for improvements Providing support to junior team members to aid their learning and development What you will need to Apply: The company have stressed to us that it is imperative that applicants MUST have strong experience, equating to many years and being considered 'senior' , in underwriting, specifically for critical illness cover, alongside income protection and life ;and ideally would have completed their CII. They have said that medical underwriters are not what they are looking for. Experience in underwriting for large cases or high sums assured is also sought after for this role. Applicants should be excellent communicators and be truly passionate about their work and possess a drive to develop in their career. Good strategical thinking would be highly beneficial alongside the ability to manage a varied and large workload. What you will get in Return: The successful candidate could see a starting salary in the region of £55,000 depending on previous experience and qualifications. This will accompany a fantastic benefits package including a very generous holiday allowance, with the potential to buy more days and the promise that the base holiday increases with years of service. Additional to this, the business offers an outstanding, competitive pension contribution, which is above market rate. There will also be a company bonus dependent on personal and company performance, life insurance, medical cover including dental and income protection. This role can be worked in a remote capacity if needed, or in the office, promoting an excellent work-life balance and a supportive environment in which to undertake duties. Furthermore, this business will also provide ongoing training where it is needed and ensure that internal progression options are presented in order to promote development and growth for the future. This will also prove to be a great opportunity to work for a market leading business with national exposure, which in turn will assist with future endeavours, ensuring that the successful candidates gains excellent experience within the role that can be considered highly transferable. To enquire further about this role, please reach out to our knowledgeable recruiter: Nick Lovell - Divisional Managing Director M: E:
Job Title: Customer Service Consultant - Motor Claims Target Start Date: Monday 29th July 2024 Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £24,100 increasing to £25,600 within 18 months, starting salary depending on experience Location: Bournemouth Join our latest onboarding group and start your new career. Customer Service Consultant - Motor Claims: Due to growth we are excited to be expanding our dynamic First Notification Loss Team into our Bournemouth office! As a crucial part of our team, you'll be the friendly voice our customer relies on. No prior insurance experience needed - just bring your enthusiasm to learn. Salary £24,100 increasing to £25,600 within18 months (or sooner, depending on how quickly you build your skills and knowledge) through our pay progression scheme. Enjoy a balanced work-life schedule with our 37.5-hour week, where shifts are scheduled in advance so you can plan around your personal schedule. Working within our core hours of 8am to 9pm, Monday to Friday, and 9am to 5pm Saturday and Sunday. Plus, unlock the opportunity for additional flexibility, like a four-day workweek, upon completion of your probationary period. Part time opportunities are also available. The main responsibilities of the Customer Service Consultant - Motor Claims role are: Confidently guide customers through the policy cover they have taken out making sure they can utilise their Policy benefits in full. Create a stress-free experience for our customers by speaking their language and resolving their concerns. Assist with the creation of new claims making sure we understand their needs. Handle enquires from our Brokers and Partners to make sure there's always progress after each interaction. Ensure claims are processed correctly (don't worry - we'll provide comprehensive training). Control claims expenditure, finding cost effective solutions to meet our customers needs. Skilfully manage challenging calls with professionalism and efficiency. Provide outstanding customer service, putting our customers at the forefront of everything we do. Identify potential fraud indicators and use questioning techniques to make informed decisions. Handle calls with consistently high standards The knowledge, skills and experience needed for the Customer Service Consultant - Motor Claims role are: Prior experience in customer service roles is beneficial but not essential - we value attitude and potential over experience. A genuine passion for delivering standout customer experiences. Resilience to tackle tough situations head on while maintaining a positive attitude. Adaptive communication skills, both verbal and written, with a knack for simplifying complex ideas. A hunger for learning in a fast paced environment. Team player mentality - you thrive when collaborating with others towards shared objectives. A can-do attitude and commitment to creating and welcoming inclusive team environment. Here are some of the benefits you can enjoy within the Customer Service Consultant - Motor Claims role based in Bournemouth At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone. Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.