Customer-based, insight led decision-making is central to achieving this and the Category Re-Profiling (CRP) team, part of the Insights function, plays a pivotal role by supporting our Boots UK retail businesses with sustainable competitive advantage by providing unparalleled commercial expertise and customer insight.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP.
We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact.
We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible.
Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you'll be responsible for nurturing customer relationships through developing, executing and evolving targeted marketing communications with our internal brand partner No7.
You'll also develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.
We are looking for someone who is keen to pursue a career in Global Sourcing.
Reporting to a Buying Manager, you will mainly be responsible for administrative duties with involvement in wider projects to support our Global Sourcing objectives.You will work as part of the Global Sourcing Team alongside retailers and suppliers and be responsible for NPD set up, ongoing data management and other general admin.
This is a great opportunity to work as part of a Global team, supporting the delivery of Boots Brand and N7BC branded products to multiple retailers.
No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP.
We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact.
We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible.