Posted by Northgate Vehicle Hire • £45K/yr to £50K/yr
Are you a seasoned Operations Manager with a passion for driving customer excellence and leading diverse teams?
We're looking for an experienced and forward-thinking Senior Operations Manager to oversee our Hire Contact Centre and take charge of delivering outstanding service across multiple functions, including OneRental, Customer Services, PCN Management, and Data Administration.
As a key member of the team you will be responsible for overseeing the daily operation, ensuring the seamless integration of systems, processes, and people to meet and exceed Key Performance Indicators and Service Level Agreements.
Working as part of a credit control team, you will manage the collection of all outstanding debt in line with monthly targets and KPIs and liaise with customers whose payments have fallen into default, to secure a prompt resolution.
You will be responsible for the day-to-day receivables management of a portfolio of our own customers, making sure payments are received in line with individual payment terms as much as possible.
Do you thrive in an environment that values teamwork and recognises that collective efforts drive exceptional results?
Posted by Northgate Vehicle Hire • £22K/yr to £24K/yr
We are seeking a dedicated Customer Service Representative to join our Central Supplier Admin Team in Darlington.
This role focuses on managing and resolving issues surrounding breakdowns, tyres and windscreens efficiently and effectively, primarily through email and administrative tasks.
Monday to Friday, shift patterns between 8:00-18:00, with the occasional Saturday shift.
Posted by Northgate Vehicle Hire • £45K/yr to £50K/yr
Northgate is seeking a dynamic Product Integration Manager to join our growing Product team.
You will be the operational and process expert, ensuring that new products and optimisation of existing products is achieved successfully and with the customer always front of mind.
Are you ready to take on a new challenge in your career?
Posted by New Appointments Group • £24.41/hr to £31.59/hr
You will be joining the sourcing team in the mechanical systems department and will be carrying out a wide variety of tasks that will include the following;
Conducting complex analysis of markets, supply chains, and supply base; applies analysis to sourcing process improvement initiatives.
We have an exciting opportunity for an experienced procurement specialist to work for our multi-national engineering and manufacturing client based in Darlington.
The Department for Business and Trade ("DBT") are bringing an exciting opportunity for a Senior Product Manager to champion the delivery and continuous improvement of products and define, own, and solve problems that enable value.
£53,560 to £65,300 including allowances plus 27% pension contribution and other excellent Civil Service benefits.
Posted by Northgate Vehicle Hire • £22K/yr to £24K/yr
Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat).
This is a great opportunity to join one of the UK's leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.
Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base.
Ready for the next step in management with the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!
As an Assistant Manager, you'll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey.
Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.