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Job Title: Finance Regulatory Specialist Job Type: Contract (12 months) Location: Glasgow Hourly: £38.53 - £49.54 Opportunity Overview: A fantastic opportunity has arisen to temporarily join my client as a Financial Analyst. My client is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. Role Objective: The Liquidity Reporting team is responsible for preparing, calculating, reviewing and filing both the internal and external liquidity and other funding reporting returns required by the Firm's regulators. The team has grown over the last 15 years from 6 to now almost 70 people in the department. There is a collaborative culture and a positive work environment, as evidenced by the average service length. The main client of the team is Corporate Treasury, who manage the Liquidity and Funding needs of the business and sign off the reporting. Other stakeholders include Technology, Legal Entity and Product Controllers. The role will focus on preparing controls and performing analysis of the inputs used in the liquidity reports of the Firm Key Responsibilities: Review sections of the daily and monthly liquidity reporting for the Firm. Directly manage individual's workload, offering professional support and career development. Develop collaborative working relationships with a range of stakeholders including Corporate Treasury and Technology, across different departments and regions. Undertake analysis of liquidity reporting data to validate, understand and provide commentary on key business drivers. Participate in improvement efforts including department level work streams and IT automation initiatives. Ensure liquidity reporting adheres to the defined control framework and is consistent with other reporting produced across the wider team. Requirements: Relevant degree and/or equivalent work experience. Experience of managing people, delegating tasks, providing career guidance and developmental feedback. Talent and responsibility - you take pride in the quality of your work and your contribution to the team. Collaboration - you enjoy working within a team to achieve common goals. Communication - you are able to communicate and build relationships with a diverse range of people with varying levels of knowledge and experience. Experience using MS Office (Excel, PowerPoint, and Word) beneficial. The ability to work independently in a self-directed way in a collaborative, team-oriented environment. Prior experience of working in the financial services industry or the Finance department of an organisation Don't hesitate and miss out on this opportunity! Apply now! Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing gscemeaedi @ resourcesolutions .com
We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00. Saturdays will be worked once every 4 weeks between the hours of 09:00-17:00, when a Saturday is worked you will get the time back in lieu the following week. Shifts will be provided in advance and this role offers home working within the UK. Shift Pattern Week 1 8am 4pm - Monday to Friday Week 2 12pm 8pm - Monday to Friday Week 3 9-5pm - Monday to Friday Week 4 12pm-8pm Monday, Tuesday, Wednesday, Friday and Saturday (Saturday is 9am 5pm) Hands on training will be provided over teams for the first few weeks so you will be confident with systems and providing an exceptional service. The role is not sales or advisory related, but you will have realistic key performance indicators to meet on your work. You will benefit from remote working and holiday pay on this fixed term contract. What you'll be doing as Customer Care Agent: Receiving inbound calls to discuss account queries and issues. Listening carefully and working to find a solution at the first point of contact. Taking detailed notes relating to more complex queries, complaints or fraudulent activity to pass onto specialist teams. Providing a high level of service to each customer, taking into account vulnerabilities and adapting your approach. Adhering to the bank's regulatory guidelines and training. Completing day to day administration. Providing clear communication to external and internal contacts. What we're looking for in a Customer Care Agent: Previous customer service experience. Confident working with vulnerable customers and knowledgeable of the TEXAS model. Knowledge of financial products would be advantageous. Proactive and motivated to resolve issues first time and exceed service expectations. Desire to learn and improve. Are you enthusiastic about starting a career in finance? Are you passionate about providing an excellent experience? If you've answered yes to both then please apply! We look forward to meeting you! To apply for this role as Customer Care Agent, please click apply online and upload an updated copy of your CV. We are committed to equality of opportunity for contractors all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any job offer is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. To help you stay safe in your job search we will never ask for your bank details at the application stage. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.