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This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for company legal enquiries & processing of relevant documentation. Main tasks and responsibilities: Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required. Liaise with Solicitors and Home-owners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor - deed of variations/deed of surrender. Arranging Maintenance Contracts for sub-contractors Filing documentation with Land Registry To provide an efficient and effective service to customers Update and maintain company software To accurately record and monitor queries on the company database Answer telephone calls and queries professionally, accurately and consistently Monitor, manage and action incoming emails Liaise with customers on the progress of their enquiry Raise jobs sheets, chase up and monitor progress Liaise closely with contractors Reviewing Lease Agreements and Contracts Raise purchase orders Check and process invoices Produce and send letters Skills, experience and attributes required: At least 2 years experience in a customer service role Ideally someone with a background in dealing with contracts, solicitors, legal queries, etc. The company will also consider candidates who have an admin background dealing with maintenance queries, sub-contractors, property sales and residents. Proficient in using Microsoft products and general IT literacy Excellent organisational and time management skills Excellent communication skills, both verbally and written Ability to handle complaints and difficult situations Able to work as part of a team, but also independently This is a great opportunity to join a growing company with an exciting future.