Assisting with the review of jobs for allocation and reallocation and determining which agents to instruct Supporting allocations by reviewing upcoming allocations and identifying resource requirements Dealing with and resolving ad hoc queries by phone and email from enforcement agents including escalating to senior management when required.
Reviewing agent holdings and assist with chasing overdue jobs.
You will be responsible for issuing legally compliant documents to clients, reviewing cases, and providing regular updates to the Client Services Manager.
As a Client Services Administrator, you will be responsible for liaising with clients, reviewing cases and providing scheduled and ad hoc reports.
You will identify issues and improvements and relay these to the senior management team.