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We are Eversheds Sutherland, a global law firm, with 5,000 colleagues in more than 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities - and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too. What to expect For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too. Our team As one of the largest full service global law practices, our support team play a fundamental role in delivering a professional client service for both our UK and international offices. Adding value and supporting our stakeholders is the key to the success of our teams. If you thrive on being challenged and enjoy working in a highly motivated team, have a can-do approach with good communication skills, we look forward to meeting you. We believe people develop through learning and are transforming our approach to learning and performance through our feedback and development culture and an innovative approach to professional development for all of our people. This underpins our high performance culture so that our people feel managed, supported and developed continuously and as part of their everyday work. Our comprehensive learning programmes are delivered globally using a blended learning approach, which combines technical and business skills as well as talent development. Key Responsibilities Client focussed with regular meetings with stakeholders to discuss actions, priorities, expectations and future planning Comprehensive and proactive diary and travel management, anticipating future demands and actions required, using knowledge and initiative to resolve conflicts Organising and planning meetings, to include coordinating agendas and papers for internal and external meetings, booking travel and arranging for necessary equipment and refreshments using technology and resources available for both physical and virtual meetings Managing workflow, delegating and owning transactional activity ensuring a successful conclusion Acting as liaison point for clients and colleagues Dealing with and screening calls, delivering a positive client experience Assisting with client queries during stakeholder absences/mailbox management and actioning as necessary Draft replies to incoming internal and external correspondence Be a champion for process changes Paper and electronic filing Prepare and submitting expenses Utilise CRM as a key business tool, including managing, updating, reporting and research Flexible approach, adopting a blended work pattern approach in hours and location, to accommodate stakeholder and client needs Providing comprehensive financial administrative support to stakeholders; ensuring compliance with legal, firm wide and practice group specific policies and procedures Managing the end to end file management process Pitch/PowerPoint creation for stakeholder group liaising with the marketing/pitch team as needed Role and key responsibilities The role of Legal PA is to work as part of our Practice Group Support team to provide professional and proactive support to an allocated group of stakeholders, operating with a high level of confidence. Effective communication and influencing skills are vital together with an assertive, proactive and forward thinking approach. Taking ownership of tasks through to completion and going above and beyond to fulfil business needs. Our Legal PAs are responsible for a wide and varied range of tasks to support our business. We empower our people to stretch their skills and encourage ongoing personal and professional development, leading by example to junior team members. To increase motivation and help you succeed, we offer a variety of technical training and soft skills courses and are committed to a culture of continuous feedback. Skills and experience We are looking for: Experience of working within a similar environment providing PA support to senior stakeholders Excellent communication, organisation and interpersonal skills, with the confidence to liaise with senior stakeholders and demonstrate flexibility and resilience Seeks to provide an outstanding level of client services at all times Excellent problem solving skills and using initiative, anticipates what is needed and takes appropriate action Strong relationship building skills, both internal and external Influence, negotiate and manage conflicting demands using initiative Ability to delegate and own transactional activity Strong team ethic; offer to support where necessary Intermediate to advanced skills in Microsoft applications including Outlook and Teams Flexible and easily able to adapt to change Marketing/business development, co-ordinate and organise events, creating interaction working lists, flyers, communicating with attendees on requirements and dealing with the end to end process Build and maintain collaborative working relationships with all clients and colleagues, building trust and strong networks Demonstrate client service excellence by being responsive to all requests, effectively utilising all communication channels available across a blended work pattern Continuously seeking opportunities to embrace technologies which improve our ways of working and that drive efficiencies in day to day activities %MCEPASTEBIN%
Role Overview The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy. The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy. The role is to support as and when required the query manager with Zendesk triaging the initial inbound queries, ensuring that the ticket is allocated to the relevant support team with the relevant information highlighted to make it as easy as possible for the assignee to deal with. There is a further task to work with the business improvement team and our customer service teams to identify patterns and help implement process changes to reduce the number of queries that are received, either by effective communication, automation or proactive actions. This has the potential to be a varied role with involvement in most aspects of the utilities and energy management service. Key Responsibilities Work closely with Heads of Department to ensure that we are effectively managing the Zendesk help desk tickets. Assist with the triaging of Zendesk Tickets, following rules for prioritising tickets and including managing the awaiting information and other triaging queues. Review (left hand side) ticket field data omissions within Zendesk and ensure these are completed. Reduce the volume of tickets sent to the teams by solving less complex tickets and quick wins at point of triage. This covers all aspects of our service to clients. Where a general non-specialist non Account Managed query is received, manage and resolve the query to conclusion. Where a query involves a number of issues that would need to be resolved by a number of different teams, keeping track of these and escalating to the relevant manager where appropriate. Help identify, manage and put together processes for queries that may currently sit outside the usual remits of the teams. Assist with reporting from our Zendesk software, and cross reference against other sources of information to identify trends and areas of potential improvement. Use the query system reporting tool to look for patterns and insights into incoming tickets. Assist with ongoing maintenance and development of Zendesk setup and the reporting tool, Explore. Assist with other projects from time to time such as work sprints and data cleanses. However the ultimate priority is covering triage. Ability to utilise all systems available to Savills Energy (internal: Zendesk/Explore, Optima, Compass, DCS, PMDATA, Asana, Proactis, SSRS) (external: ECOES, DC/DA, DNO, supplier portals etc) Assist with record keeping, including filing of emails. Be a go-to person if someone needs assistance with using Zendesk or answering general Non Account Managed or non-specialist queries. Look for continuous improvements within Zendesk and processes within the department. Plan and organise workload to ensure deadlines are met. Maintain a high level of professionalism when dealing with clients and colleagues. There will be a need to be curious and have detectiCardive skills Key Skills Strong team player: builds relationships and collaborates with others A logical thinker Good attention to detail and being able to work under pressure Organises workload effectively and efficiently. Excellent written and verbal communication skills Able to retain lots of information Flexible approach to workload Takes initiative Team Overview The Energy team sits within the Savills Property Management Division and provides an energy bureau and procurement service to the Property Management client portfolio. The successful candidate will work alongside Savills Property Management's Sustainability and Commercial functions to help manage and develop a client focussed Energy and Utility service. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.