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#GoWithYourFlow Come and join us as a results driven Sales Assistant to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing. You may be required to take on general driving duties when required. You: As a Sales Assistant, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Ideally you'll have previous experience of selling or assisting customers with purchases. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Are you looking to start a new challenge? No sales experience needed just a fast learner with previous experience in an administrative role and the ability to work in a fast-paced environment with a keen eye for detail. If this sounds like you, we want to hear from you and you'll find more than a job you'll find a path to professional growth with a company that's both rooted in tradition and working towards the future. Starting salary £26,750.00 rising to £27,250.00 on successful completion of 3-month probationary period. Job Title: Trade Sales Administrator Jobe Type: Permanent Full time Location: Herefordshire, HR7 Benefits: Company bonus scheme Up to 10 paid medical appointments per year Casual dress, Secure free onsite parking Free staff WiFi, free hot drinks at breaks Company pension scheme, Staff discounts on gifts the company manufactures Workers committee representation Company events Annual holiday is 30 days including bank holidays. An annual factory shutdown at Christmas accounts for 3-4 days of annual holiday entitlement. About the Company: As a distinguished British manufacturer at the forefront of their trade industry, the company specialise in an extensive array of corporate and promotional merchandise and exquisite gifts, all crafted in-house. From design to the final touch, their products born from sustainable practices and materials. The company's Herefordshire-based team of 60, recognised by numerous industry awards, is the force behind their award-winning products and services. Sustainability is at the core of what they do, they are Charter Members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. Job Overview Working as part of an existing team in this office-based role of Trade Sales Administrator, you will be the first point of contact for our customers, swiftly addressing enquiries through phone and email in line with our own exceptional service level standards. Training on our products & of our bespoke CRM will enable you to provide quotations to our customers. You will process orders through to completion, while also engaging in negotiations on price, delivery, and product details. Critical to the role is the ability to follow up with customers, ensuring that all quotations are tracked and responded to promptly. You will also liaise closely with our factory to oversee order progression and cultivate strong, ongoing relationships with customers to uphold our commitment to outstanding service. Main Duties and Responsibilities Promptly respond to customer inquiries via email and phone, maintaining the gold standard of our Service Level Standards. Use our unique quoting system to provide customers with accurate quotations. Independently manage and process orders using our established system. Engage in negotiations regarding price, delivery, and product specifications with both customers and our production team. Ensure timely follow-up on quotations issued to customers. Deliver exceptional customer service consistently. Coordinate and liaise with other departments on queries and monitoring order statuses. Foster and enhance relationships with assigned accounts through regular phone and email communication. Please note this role does not involve cold calling. Maintaining paperwork as necessary for the operation of the sales department Person Specification The Trade Sales Administrator should be a natural at customer service, boasts strong administrative skills, excels in system and process navigation, and is adept at handling multiple tasks simultaneously. The ideal candidate should be able to remain calm under pressure and eager to be a part of a dynamic, office-based team known for its dedication and spirited work environment. Experience, Skills and Knowledge Essential: At least 2 years' experience in administrative roles within busy work environments. Hands-on experience of database software or CRM software. Proficient in other computer usage, especially email, Word & Excel along with a good technical aptitude. Skilled in fostering and developing professional relationships as well as being an excellent team player. Capable of adhering to established systems and processes. Excellent communication skills at all levels, both verbal & written. Excellent interpersonal skills, with an ability to communicate effectively across departments. Excellent attention to detail. Prioritisation and time management skills with a proven ability to adhere to deadlines. Calm under pressure. Willingness to undertake training opportunities provided by the company. Holds at least a grade C GCSE (or equivalent) in Mathematics and English Desirable: Familiarity with various printing techniques. A keen sense of design aesthetics, with a good eye for colour. Proficiency in using Apple Mac computers. At least 4 other GCSE's (or equivalent) at grade C or above. 2 or more A-levels (or equivalent) Completion of an apprenticeship in a similar role. Driving licence due to location If you believe you have the skills and experience for this role, we would love to hear from you. Apply today and join the team!