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Field Service Engineer We are recruiting for a Field Service Engineer for a manufacturer and global leader in their field. Covering Scotland, you'll be responsible and accountable for ensuring the on-time delivery of all planned and reactive service visits. The Field Service Engineer will carry out installation, repair, and preventive maintenance work, in line with company guidelines and to the highest quality standards. As a Field Service Engineer, you will need to have/be: Full and clean driving licence Experience of working in a similar role, conducting onsite maintenance, carrying out planned and reactive services on customers sites Customer service Knowledge and experience Proficient use of tablets and MS Outlook Knowledge of Health & Safety and Fire Safety sector Details: Salary: £33, 990 car, fuel card etc. Working Hours: Full time, Monday to Friday Location: Field based, covering Scotland Duration: Permanent Role of Field Service Engineer: Planned and reactive on-site servicing using company checklists in line with company procedures. Installation of products on customer sites. Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates. Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation. Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams. Generating leads from service visits for the sales team to follow up. Accurately completing and submitting all service electronic paperwork after each site visit, via tablet. Attend monthly service meetings via teams and quarterly meetings at Midlands Head Office. Monthly stock take report provided to Operations. Benefits of working as a Field Service Engineer: Company car and fuel card 25 days holiday bank holidays birthday leave Christmas shut down Free onsite parking for all employees Annual leave buy and sell scheme Pension salary sacrifice scheme Opportunities to develop your career further with access for both formal and informal training and education Long service awards Life Assurance after 12 months employment An active social committee
Job Title: Network Operations Engineer Location: Edinburgh or Newcastle. Hybrid 3 days on site, 2 days remote Reporting to: Network Infrastructure Manager Job Purpose: Our aim is to connect organizations to secure, scalable IT infrastructure and the UK's digital edge through a national network of data centers and cloud platforms. As a Network Operations Engineer, you'll play a crucial role in ensuring efficient and timely provisioning of infrastructure network services for our clients. Key Responsibilities: Provide support to our core network across UK sites and international points of presence. Handle various networking tasks including daily network monitoring, cabling requirements, and provisioning additional network resources. Manage and maintain core and distribution network devices such as Cisco ASR routers. Implement solutions meeting the needs of our core network and customer solutions. Document changes and adhere to approval processes. Ensure consistency and standardization of all network projects. Perform scheduled core network maintenance tasks and internal network support. Conduct graphing, monitoring, and configuration backups for core network devices. Provide network support to different departments within the organization. Handle customer communications, including cases, phone, and email requests related to our core network and customer solutions. Manage network failures and coordinate escalations to management and third-party suppliers. Provide regular informational updates to Account Managers and Technical Teams regarding scheduled maintenance and improvements. Ensure advance notice is provided to clients for maintenance work in line with SLAs. Generate innovative solutions in work situations. Additional Responsibilities: Flexibility to adjust responsibilities as required. Handle confidential information professionally. Adhere to organizational requirements regarding content and reporting lines. Special Conditions: Some UK travel required. Some out-of-hours work required, including on-call and overtime paid by approval. Person Specification: Education & Qualifications: HND/BTEC or related IT, Computer Science, or equivalent qualification. CCNP certification or equivalent experience. Experience: Experience in customer service. Working experience in Networking background. Strong experience with Cisco routing/switching/firewall equipment. Experience with routing protocols including MP-BGP & OSPFv2/v3. Experience with MPLS technologies. Experience with Cisco ASA and/or Fortinet firewalls. Experience with other network technologies. Competencies & Skills: Understanding of OSI model and associated network service components. Knowledge of IPv4 & IPv6 addressing and sub-netting. Enthusiastic, driven, committed, and flexible approach to work. Solutions-driven with excellent problem-solving skills. Excellent written and spoken English. Team player with the ability to work independently. High degree of accuracy and attention to detail. Ability to work well under pressure and to deadlines. Familiarity with ITIL, project management frameworks, and network industry best practices.