Field Service Engineer
We are recruiting for a Field Service Engineer for a manufacturer and global leader in their field. Covering Scotland, you'll be responsible and accountable for ensuring the on-time delivery of all planned and reactive service visits. The Field Service Engineer will carry out installation, repair, and preventive maintenance work, in line with company guidelines and to the highest quality standards.
As a Field Service Engineer, you will need to have/be:
- Full and clean driving licence
- Experience of working in a similar role, conducting onsite maintenance, carrying out planned and reactive services on customers sites
- Customer service Knowledge and experience
- Proficient use of tablets and MS Outlook
- Knowledge of Health & Safety and Fire Safety sector
Details:
- Salary: £33, 990 + car, fuel card etc.
- Working Hours: Full time, Monday to Friday
- Location: Field based, covering Scotland
- Duration: Permanent
Role of Field Service Engineer:
- Planned and reactive on-site servicing using company checklists in line with company procedures.
- Installation of products on customer sites.
- Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
- Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
- Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
- Generating leads from service visits for the sales team to follow up.
- Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
- Attend monthly service meetings via teams and quarterly meetings at Midlands Head Office.
- Monthly stock take report provided to Operations.
Benefits of working as a Field Service Engineer:
- Company car and fuel card
- 25 days holiday + bank holidays + birthday leave
- Christmas shut down
- Free onsite parking for all employees
- Annual leave buy and sell scheme
- Pension salary sacrifice scheme
- Opportunities to develop your career further with access for both formal and informal training and education
- Long service awards
- Life Assurance after 12 months employment
- An active social committee