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Customer Service Representative - Peterborough Salary: From £23400-£23400 Customer Service Representative Customer Service Representative Starting at £23,400 per year Monday-Friday, flexible between 8am-8pm Lynch Wood, Peterborough, PE2 6FY As a Customer Service Representative, you will be an integral part of our Peterborough team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits! Benefits: 31 days holiday including bank holidays. Eligibility for an annual discretionary bonus scheme. Contributory company pension scheme with matching contributions up to 6%. Comprehensive employee wellbeing and assistance support programmes. Range of employee discounts saving money on groceries, holidays, electronics, and financial services. Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services). Cycle to Work Scheme & Interest-free Season Ticket. Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave. Key Highlights: On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role. Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service. Manage workload efficiently, handling tasks that come in via the contact centre or postal mail. Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. Prepare and send responses to customers, including drafting bespoke letters when necessary. Conduct outbound calling as required to address customer needs. Collaborate with team members and other departments to ensure seamless communication and workflow. Requirements: Previous experience in an office-based role, with a focus on customer service and correspondence. Strong written and verbal communication skills, capable of effectively addressing customer queries. Basic office skills and IT awareness. Ability to work both independently and as part of a team, with good time management skills. Attention to detail and punctuality are essential. Comfortable communicating with individuals over the phone. Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Start your application today!PandoLogic. Keywords: Customer Service Representative, Location: Bourne, ENG - PE10 0AN
Complaints Handler Salary: From £25000-£25000 Complaints Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Here at Diligenta , we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers . Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement. Join Diligenta and make an impact, start your application today.PandoLogic. , Location: Bourne, ENG - PE10 0AN