We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence.
If you are passionate about health, wellness, and providing exceptional customer service, we invite you to join us on our mission to empower individuals to live healthier, happier lives.
In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently.
You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews.
As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.
Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.