The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
ARE YOU THE ONE
At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.
As PO Coordinator, you will be part of the clothing merchandising team based in Watford, supporting the team with efficient and accurate information between us and our PEPCO team based in Poland.
We are recruiting a PO Coordinator for our PEPCO office based in Watford.
To undertake and support the ongoing maintenance management routines of the developments managed by POD, aiming to ensure maintenance and risk management tasks are completed in an efficient and timely manner.
General
The Technical Services Operative will directly undertake in-house maintenance routines reporting to the Head of Technical Services.They must utilise the equipment, materials and other resources made available to them, and work in collaboration with team members and contractors to ensure the highest quality of service is provided.
Excellent locally based opportunity - we are currently working with a Stevenage based charity organisation for an interim Project Coordinator.
This role is office based - with the possibility that once training is complete to work 1 day from home - so living a commutable distance from Stevenage is essential.
This is a 12-month maternity contract, to start in September or early October 2024.