The Technical Services Operative will directly undertake in-house maintenance routines reporting to the Head of Technical Services.They must utilise the equipment, materials and other resources made available to them, and work in collaboration with team members and contractors to ensure the highest quality of service is provided.
Maintenance Duties Include:
To undertake and support the ongoing maintenance management routines of the developments managed by POD, aiming to ensure maintenance and risk management tasks are completed in an efficient and timely manner. This will include but is not limited to:
- Provide general maintenance support across the portfolio and working to a pre-planned schedule of inspections.
- Carry out and record the results / outcome of weekly, monthly, and other cyclical checks, testing and maintenance routines, including but not limited to Fire Door compliance, Emergency Lighting testing, Smoke Ventilation system testing and Lift Line testing.
- Report defects / incidents (either observed or reported) and take corrective action after consultation with your line manager.
- Ensuring routine maintenance tasks are completed to a high standard and are recorded in the relevant systems.
- Provide a clear and concise report of inspection findings and recommendations.
- Delivering a high level of service to internal and external customers.
- Ensure all tools are maintained and kept securely, only used by authorised personnel
- Supporting the portfolio risk management routines, utilizing PODs systems and processes to ensure compliance
- Liaising with Property Managers and Site Management Teams to facilitate risk assessments and routine-cycle testing
- Completing risk actions, equipment testing (in and outside of the apartments) and recording the same. This is not limited to but would include fire alarm testing, tap / show flushing, smoke ventilation testing, water testing, plant room inspections and sprinkler tests
- Maintaining a detailed audit trial of all actions and certification within the POD system
Essential Requirements & Experience:
- Have a sound knowledge of, &/or proficiency in, routine and proactive maintenance
- Have an excellent understanding of Health & Safety regulations and risk assessments (relevant qualifications and safety certifications are advantageous)
- Be familiar with building systems and have worked in a built environment role
- Be able to work independently, making critical decisions when necessary
- Have a positive and proactive attitude towards planning and working efficiently
- Demonstrate good communication skills, both verbally and written, with competency in basic computer skills (Outlook, Word, Excel)
- Experience in pre-planned maintenance routines
Highly Desirable Skills:
- Knowledgeable of fire doors compliance with relevant codes and standards
- Have completed FDIS and IOSH training
Personal Attributes & Abilities:
- Team Player
- Works well under pressure
- Attention to detail
- Highly organised and routine driven
- Excellent time management skills
- Excellent communication skills both written & oral
- A logical and methodical approach to problems
- Exhibits a 'right first time' approach to their work
- A motivate self-starter who can take ownership
- Ability to manage and prioritise own workload
PERSONAL SPECIFICATION:
At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.
At POD we are committed to:
The POD Values
- Meticulous- preparation, process, detail, diligent, methodical, specific.
- Dedicated - commitment, belief, passion, self-discipline, enthusiasm.
- Smart - innovative, resourceful, original, creative, effective.
- Supportive - collaborative, honest, communicative, flexible, team-player.
Customer Service
Act as an ambassador of the POD brand, recognizing the importance of exceling at customer service both externally and internally.
- Always interact in an enthused and empathetic manner
- Answer the phone politely, identifying yourself and the POD brand.
- Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.
- Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
- Be empathetic in relation to our customers' requests, queries, or concerns.
- Request further in-house training or learning if you deem it is required.
For line management roles you must seek to embed the same into your team.
Health and Safety
We are committed to ensuring the health and safety of our Employees, clients and anyone affected by our business activities and to providing a safe environment for all those attending our premises.
Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do:
- All employees should use our smart technology to record and manage their safety routines, learn from trends and seek to improve together.
- All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe.
- All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording and learning.
- All employees should support each other to ensure we take care of our physical and mental wellbeing.
In particular we are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities taking steps to prevent accidents and cases of work-related ill health. Employees should be conscious to t