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Change Communications and Engagement Manager - Initial 4 months - Inside IR35 Loriens leading Public Sector clients is looking for an Internal Communication expert for a new Change Communications and Engagement Manager position in there ever growing team. Essential Criteria: Proven experience of preparing, creating, and delivering creative engagement products and multi-media materials within a complex change landscape Experience of creative stakeholder engagement within a fast-paced complex change programme Experience of recommending and building engagement solutions for escalating risks, issues and customer requests as necessary within a complex change programme Experience of providing deep technical expertise in change communication and engagement Experience of setting standards, influencing, negotiating with, and providing specialism challenge to programme stakeholders to set a high-quality customer experience. Experience of developing organisational capability in specialism as part of that role Main Duties: Continue to shape the communication and engagement stakeholder strategy based on feedback. Stakeholders will include programme governance and assurance bodies, the programme core and wider team, end users and customers etc. Drive customer awareness and change understanding of the programme scope, benefits, deliverables and change impacts to build a branded library of Programme information and communication collateral. Develop and create extensive stakeholder information collateral to meet the needs of a diverse range of stakeholders across a range of customer touchpoints and complex release modes. Work closely with the Business Change team to create schedule, lead, and pace delivery of a comprehensive engagement plan across all stakeholders that utilises appropriate channels and deliver the objectives in the change strategy overall engagement plans. Work closely with the wider Strategy and Engagement Team to ensure consistency with the overall priorities, strategic narrative, and key messaging beyond the Programme. Ensure measures are in place to create feedback channels into the programme to understand the impact of stakeholder engagement across stakeholders and evidence programme and customer readiness. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and ensure a seamless customer journey from onboarding to professional services handoff. If you're ready to make a significant impact on customer activation and retention, this role is for you. Key Responsibilities Product Knowledge: Develop a deep understanding of the company's products and solutions. Customer Activation: Collaborate with Account Managers to activate customer subscriptions and increase product adoption. Customer Journey Management: Guide customers from the start of their journey through to handoff to Professional Services. Project Participation: Engage in cross-departmental projects to enhance our customer activation and retention strategies. Skills & Qualifications Customer Engagement: Proven ability to build urgency and encourage customers to activate and utilise their subscriptions. Relationship Management: Effectively manage relationships with multiple external partners and internal sales teams. Time Management: Proactively plan and act swiftly to maximise performance. Learning & Adaptability: Demonstrate the ability and desire to learn and stay updated with software solutions. Communication: Strong experience engaging with customers via outbound calls and emails, with excellent written, verbal, and presentation skills. Product Onboarding/Training: Experience in delivering software-based product onboarding or training. Attitude: Displays tenacity and a 'can do' attitude, working autonomously to maximise customer reach. Customer Obsession: Deeply understand customer pain points to deliver the most appropriate solutions. Team Collaboration: Work to identify and build relationships with all relevant stakeholders to deliver results. Education & Experience Previous experience in a similar role within a sales or service delivery environment is preferred. Proven track record of customer engagement and software-based product training. Interview Process Stage 1: 30-minute screening call with Jai and one other team member. Stage 2: 90-minute craft presentation (preparation required). Candidates are expected to use the STAR format during the interview process. If this sounds like YOU do not hesitate and click APPLY today!!! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.