Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
Posted by Assist Distribution Ltd • £28K/yr to £30K/yr
General
We at Assist Mobility are a family run company looking to welcome a full time Customer Service representative for our E-Commerce websites.
You will have the opportunity to make a positive impact by improving the quality of life for customers who are less fortunate, with the opportunity to do this from your own home.
Key Responsibilities Include
Customer Interaction - Engage with customers over the phone and via email, ensuring a friendly and patient approach.