Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
Delivering excellent customer service they will on occasion support the Major Incident Management process.
Are you currently looking for an exciting new opportunity within the IT industry?
You will be working for a leading IT services company completing assembly and configuration to our clients bespoke Self-Checkout and Electronic Point of Sale (EPOS) systems.
Concept are currently recruiting for IT Configuration / Assembly Technician's in Stoke on Trent on a monthly rolling contract basis.
Experienced IT/EPOS/ATM engineers with experience of installation and fault finding of IT and EPOS equipment.
General
As a successful EPOS Engineer you will be working for a leading EPoS and IT Service's organisation completing installation of printers on an initial 1-2 month contract with the view to be extended
Concept Resourcing are currently recruiting for multiple EPOS Engineers across the UK to travel UK wide and into NI, overnight stays will be provided for.
Posted by Hays Specialist Recruitment Limited • £240/day to £265/day
Your key responsibilities will include:
Your new role
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service.