Posted by Macildowie Recruitment and Retention • £24K/yr to £26K/yr
Overview
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
Key responsibilities
Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA.
General
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.
Duties and tasks will include
Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.