Customer Service & Sales Coordinator required in Burton!
Full time, permanent
£25,000 per annum with ongoing career development and progression opportunities
Are you ready for an intense, fast-paced role where you'll be at the heart of operations, working with large brands and retailers within the tooling industry. Our client is expanding, and they need two enthusiastic, driven Customer Service & Sales Coordinators to join their fantastic team in Burton on Trent. Reporting directly into the Office Supervisor, you'll be working in a high-energy environment that demands attention to detail, adaptability, and a passion for excellence.
About the Role:
This isn't your average customer service role - it's a unique blend of order processing, administration, customer service, and occasional Friday outbound calls, where you'll get to engage with customers on deals and new offers. The role is highly interactive, involving everything from CRM management, logging calls and emails, to helping create new opportunities from trade show leads. You'll also collaborate closely with their product and marketing teams, ensuring the seamless processing of stock, orders, and amendments.
Key Responsibilities:
- Inbound order processing and customer service
- Light outbound call tasks for Friday campaigns
- Checking stock, using online portals, and managing uploads on e-commerce platforms
- Collaborating with the product and marketing team to stay on top of industry trends
- Utilising CRM tools to track customer interactions and follow up on leads
- Occasional travel to trade shows (a valid driver's license is a must)
- Coordinate and manage customer service operations to ensure efficiency and effectiveness.
- Handle complaints and resolve issues promptly, ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in the company database.
- Collaborate with other departments to address customer needs and improve service delivery.
- Develop and implement strategies to enhance the overall customer experience.
Skills & Requirements:
- Drive & Determination: You'll need resilience and a can-do attitude in this demanding role
- Customer Service Experience: Prior experience in customer service or a related field
- CRM Experience: Familiarity with CRM systems preferred but not required (willing to learn is key)
- Excel Skills: Comfortable with data entry and willing to learn vlookups
Hours & Benefits:
- Hours: 8:30am - 5pm, Monday to Thursday and 8:30am- 4pm on Fridays
- Salary: £25,000
- Ongoing training and support from a well-structured and experienced management team
- Career progression and development opportunities
If you're a team player who thrives in a dynamic, fast-paced environment and is ready to commit to a long-term role where you can really make an impact, we'd love to hear from you! Please apply today for immediate consideration.