Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Based in D90 Nottingham, this full-time role combines the best of commercial, marketing and insight to achieve these goals.Joining the Go to Market team presents an exciting opportunity to drive the development of a critical capability at the heart of the new business operating model.About the opportunity:The Go to Market and Planning team sit centrally within the Commercial teams of Boots, reporting into Marketing, though playing a critical role to the total function , across Commercial, Digital and Insights.
Closing Date: 11th April 2024Location: Nottingham, Full TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasOverview: This role is a critical linchpin in driving the creation of the best strategies and plans for the business unit while ensuring this is achieved in the most efficient way to hit all the financial, customer and strategic targets for the business unit.
This role drives our Value and Christmas strategies and plans for the total business.
This is your chance to be part of something a bit different.
You'll help our customers feel good whilst you develop your career from your professional expertise to your personal experience.Making our customers feel better is what it's all about.
As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.We're looking for a Lead Front-end Developer with strong coding experience (ideally you would have a handle of HTML5, SCSS, Git, JavaScript) to work in our lightweight, front-end engineering team.
Our ideal candidate
Our focus is to deliver the best customer experience to support our trading and marketing plans.
We have exciting opportunities across a variety of Categories within our Support Office teams based in Nottingham.Our Assistant Buying Managers work at pace, building excellent relationships.
Here at Boots, we're always on the lookout for great talent!
You'll be able to demonstrate great team management skills and deliver the best opportunities for Boots.