To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
Based at our Dudley Steel Tubes site, we are looking for an Internal Sales Executive to establish relationships with existing accounts and nurture new accounts from initial cold call; working closely with the sales team, building a rapport on the phone/via email, obtaining enquiries to quote then winning business.
This is an exciting opportunity to progress your career within a forward-thinking organisation that is respected as the UK's leading independent steel stockholder.
We are seeking a Quality Manager to join our team in ensuring the highest standards of quality control and assurance within our organisation.
With Quality and continuous improvement at the heart of the business you will implement and monitor quality processes and procedures throughout the business.
Administer the requests for resources at the Dudley Quality Assurance Meeting and document and record decisions on the child's electronic file.
Meet monthly with Children with Disabilities Service Manager, Commissioning Leads and external providers to review the use of the short break provision contracts to maximise usage of the provision.
Deliver an aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.